Our standard delivery charges are calculated at checkout and are based on the overall cost of your purchase. If the total price of the goods you have bought is £10 or below then delivery is charged at £3.95. If the total price of goods brought is over £10 then the delivery charge is £5.50. At checkout you will be given the option to upgrade to a next working day delivery (available on orders placed Monday to Friday before 3pm GMT) which costs £6.50 (UK mainland only excluding Highlands & Islands, Northern Ireland, Channel Islands). Any orders placed over a weekend requiring next day delivery will be dispatched on Monday for delivery on Tuesday. Please note we do not deliver on a Saturday or Sunday.
Unless you are using our next day service, please allow up to three working days for orders to be delivered. At peak delivery times such as Christmas or Easter normal deliveries may incur delays and we would advise that orders placed for any special occasions are made in good time. Deliveries are made normally Monday to Friday, excluding Bank Holidays and can be made to any UK postal address.
If there is no one in to receive the parcel then the carrier will follow any delivery instructions given by the sender ie "Leave with neighbour or in porch". These instructions can be entered at the order stage.
Where chocolate gifts cannot be delivered they will be returned to the local delivery depot - either a Royal Mail depot or a depot operated by our couriers. In both instances a card will be left at the recipient address notifying the occupier that a delivery was attempted. Collection details and/or options for a redelivery at a convenient other time will be provided on the card. Chocolate gifts that cannot be delivered (incorrect addresses, 'gone-aways', no response from recipient following delivery attempt etc) will be returned to our offices after two weeks. At this point we will notify the sender that the chocolate gift has not been delivered.
Login and keep on eye on the progress of your order in 'My Account'. If you need any further information or assistance in tracking your parcel, please contact our Customer Care Team on 0870 242 2597 Monday - Friday 9.00 a.m - 5.00 p.m or email email@example.com.
GREEN & BLACK'S DIRECT
2 Melmerby Green Road, Barker Business Park, Melmerby, Ripon, HG4 5NB