Our standard delivery charge is £5.00. A next day delivery is available on orders placed Monday to Thursday before 3pm (excludes Highlands and Islands, Northern Ireland and BFPO addresses). This service costs £6.50. Please note we are unable to make deliveries on a Saturday or Sunday. Any orders placed over a weekend requiring next day delivery will be dispatched on Monday for delivery on Tuesday.
Unless you are using our next day service, please allow up to three working days for orders to be delivered. At peak delivery times such as Christmas or Easter normal deliveries may incur delays and we would advise that orders placed for any special occasions are made in good time.
Deliveries are made normally Monday to Friday, excluding Bank Holidays and can be made to any UK postal address.
If there is no one in to receive the parcel then the carrier will follow any delivery instructions given by the sender ie “Leave with neighbour or in porch”. These instructions can be entered at the order stage.
Where gifts cannot be delivered they will be returned to the local delivery depot - either a Royal Mail depot or a depot operated by our couriers. In both instances a card will be left at the recipient address notifying the occupier that a delivery was attempted. Collection details and/or options for a redelivery at a convenient other time will be provided on the card. Gifts that cannot be delivered (incorrect addresses, 'gone-aways', no response from recipient following delivery attempt etc) will be returned to our offices after two weeks. At this point we will notify the sender that the gift has not been delivered.
If you think your recipient may not be at home to receive their gift it may be a good idea to send your gift to the recipient’s place of work.