Our standard delivery charges are calculated at checkout and are based on the overall cost of your purchase. If the total price of the goods you have bought is £10 or below then delivery is charged at £3.95. If the total price of goods bought is over £10 then the delivery charge is £5.50. At checkout you will be given the option to upgrade to a next working day delivery (available on orders placed Monday to Friday before 3pm GMT) which costs £6.50 (UK mainland only excluding Highlands & Islands, Northern Ireland, Channel Islands). Any orders placed over a weekend requiring next day delivery will be despatched on Monday for delivery on Tuesday. Please note we do not deliver on a Saturday or Sunday. If the total price of goods bought is over £500 then the delivery charge is £50.00 and an additional £30.00 for next day delivery and a named delivery date.
International deliveries- please see below for information on prices and restrictions to your chosen country.
You can choose to have your chocolate gifts delivered next working day. Please note this service is only available on orders placed before 3pm (GMT) Monday to Friday and is applicable to UK mainland only (excluding Highlands & Islands, Northern Ireland and Channel Islands). On all other orders you should allow three to five working days although most orders are delivered before this. We do not deliver on a Saturday or Sunday. At peak delivery times such as Christmas normal deliveries may incur delays, we would advise that orders placed for special occasions are made in good time.
Most Green & Black’s Direct deliveries are made Monday to Friday. No deliveries are made on a Saturday, Sunday or Bank Holidays. Orders made over a weekend will be processed on the Monday. Any orders placed over a weekend requiring next day delivery will be despatched for delivery on Tuesday.
Some of our chocolate gift lines are designed to fit through the letterbox and in most instances these will be delivered whether or not someone is at home. Where a Green & Black’s gift cannot be delivered then these will be returned to the local delivery depot - either a Royal Mail depot or one operated by our couriers. In both instances a card will be left at the recipient address notifying the occupier that a delivery was attempted. Collection details and/or options for a redelivery at a convenient other time will be provided on the card. Gifts that cannot be delivered (incorrect addresses, 'gone-aways', no response from recipient following delivery attempt etc) will be returned to our offices after two weeks. At this point we will notify the sender that the gift has not been delivered. Why not send your Green & Black’s chocolate gift to your recipient's place of work if you think they might not be at home to receive their gift.
Chocolate Gifts from Green & Black's Direct can be sent to any UK address; the Channel Islands and British Forces Post Office (BFPO) addresses. Please allow extra delivery time when sending organic chocolate gifts to more remote parts of the UK and outside mainland UK, for instance the Highlands and Islands, Northern Ireland & BFPO addresses. We can also deliver to EU and other international addresses. However please be aware that different delivery charges apply along with extended delivery times. In addition, local restrictions may apply. Please see the International Delivery Addresses for more information.
If you would like to place an order for a number of gifts to be sent to multiple addresses and recipients you can either complete the addresses at the checkout or just give us a call. We’ll be happy to discuss your delivery requirements. To make it easier, we can forward you a spreadsheet template which can be completed and emailed back to us.
We’ll try our very best to arrange international deliveries for all orders. However please be aware that different delivery charges apply along with extended delivery times. In addition, local restrictions may apply. If your gift weighs more than 5kg’s and is delivered to an address outside of the EU, it may be subject to local custom charges or additional delivery charges. Should this be the case, a member of our team will contact you before the order is accepted and despatched from our warehouse.
Green & Black’s Direct is unable to take responsibility for the actions of local customs; courier or postal systems operating in the country of destination; nor changes in temperature during transit which may have a detrimental effect on the gift being transported. Consequently, Green & Black’s Direct is unable to accept liability if your order is delayed or damaged during delivery and by placing your order, you accept that local customs may also levy additional local taxes.
|Weight||Zone 1||Zone 2||Zone 3||Zone 4||Zone 5||Zone 6||Zone 7||Zone 8||Zone 9||Zone 10||Zone 11|
Zone 1: Belgium, France, Germany, Ireland, Luxembourg, Netherlands.
Zone 2: Austria, Denmark, Liechtenstein.
Zone 3: Czech Republic, Italy, Slovakia, Spain.
Zone 4: San Marino, Vatican City State (Holy See).
Zone 5: Andorra, Cyprus, Malta, Monaco.
Zone 6: Estonia, Finland, Hungary, Poland, Portugal, Slovenia, Sweden.
Zone 7: Albania, Belarus, Faroe Island, Gibraltar, Greenland, Iceland, Moldova, Russia, Switzerland, Turkey, Ukraine, Mexico.
Zone 8: Australia, China, Hong Kong, India, Indonesia, Japan, Korea, Democratic People's Republic, Macau, Macedonia, Malaysia, Philippines, Singapore, Taiwan, Thailand, United Arab Emirates, Viet Nam.
Zone 9: Bosnia & Herzegovina, Bulgaria, Croatia, Greece, Latvia, Lithuania, Norway, Romania, Serbia.
Zone 10: Bahrain, Brunei Darussalam, Jordan, Kuwait, New Zealand, Oman, Qatar, Saudi Arabia, Solomon Islands, South Yemen
Zone 11: Afghanistan, Algeria, American Samoa, Angola, Anguilla, Antigua and Barbuda, Argentina, Armenia, Aruba, Azerbaijan, Bahamas, Bangladesh, Barbados, Belize, Benin, Bermuda, Bhutan, Bolivia, Botswana, Brazil, Burkina Faso, Burundi, Cambodia, Cameroon, Cape Verde, Cayman Islands, Central African Republic, Chad, Chile, Colombia, Comoros, Congo, Cook Islands, Costa, Rica, Cuba, Djibouti, Dominica, Dominican Republic, Ecuador, Egypt, El Salvador, Equatorial Guinea, Eritrea, Ethiopia, Falkland Island (Malvinas), Fiji, French Guiana, Gabon, Gambia, Georgia, Ghana, Grenada, Guadeloupe, Guam, Guatemala, Guinea, Guinea-Bissau, Guyana, Haiti, Honduras, Iran, Iraq, Israel, Jamaica, Kazakhstan, Kenya, Kiribati, Korea, Kyrgyzstan, Lao People’s Democratic Republic, Lebanon, Lesotho, Liberia, Libyan Arab Jamahiriya, Madagascar, Malawi, Maldives, Mali, Marshall Islands, Martinique, Mauritania, Mauritius, Mayotte, Micronesia, Mongolia, Montserrat, Morocco, Mozambique, Myanmar, Namibia, Nauru, Nepal, Netherlands Antilles, New Caledonia, Nicaragua, Niger, Nigeria, Niue, Pakistan, Palau, Panama, Papua New Guinea, Paraguay, Peru, Puerto Rico, Reunion, Rwanda, Saint Kitts and Nevis, Saint and the Grenadines, Samoa, Sao Toma and Principe, Senegal, Seychelles, Sierra Leone, Somalia, Sri Lanka, Sudan, Suriname, Swaziland, Syrian Arab Republic, Tajikistan, Tanzania, Togo, Tonga, Trinidad and Tobago, Tunisia, Turks and Caicos Islands, Tuvalu, Uganda, Uruguay, Uzbekistan, Vanuatu, Venezuela, Virgin Islands (British), Virgin Islands (U.S.), Zambia, Zimbabwe.
At Green & Black’s Direct we’ll deliver your order by the most appropriate method depending on your order. This may be by Royal Mail, courier or bulk deliveries on pallets. To ensure your order arrives in the best possible condition and to save you money - we will review your order in detail before deciding on any delivery methods.
Green & Black’s Direct can deliver Monday to Friday anywhere in the UK, the Channel Islands and selected British Forces Post Office (BFPO) addresses. Please allow extra delivery time when sending gifts to more remote parts of the UK and outside mainland UK, for instance the Highlands & Islands of Scotland and Northern Ireland. We can deliver any volume of products, anywhere in the UK to bulk delivery points and multiple addresses.
Depending on the weight and delivery destination of your order, it may be subject to additional delivery charges. Should this be the case, a member of our team will contact you before the order is accepted and despatched from our warehouse.
Contact us by using the form in our Contact Us section, email us on firstname.lastname@example.org or phone us on 0870 242 2597 Monday - Friday 9.00 a.m - 5.00 p.m. Our postal address is: Green & Black’s Direct, 2 Melmerby Green Road, Barker Business Park, Melmerby, Ripon, North Yorkshire, HG4 5NB.